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tb699 handles your information, transaction records, and session data with a clear purpose: to operate your account and keep it secure. This policy sets out exactly what we collect, how we use it, and what you can do about it — access and eligibility depend on your local law and eligible regions.
When you open an account with us, we collect the details you submit during registration — your name, contact information, and any identity documents required to verify your account. We also record transactional data connected to your wallet activity. If you deposit via bKash or Nagad, we retain a record of that transaction: the reference number, amount, and timestamp. This record exists to resolve disputes, fulfil account queries, and comply with applicable obligations that vary by region. We collect session data automatically. This includes your device type, browser signals, IP address range, and the pages you visit within the platform. We use this to maintain account security and to understand how the platform is being accessed — not to build advertising profiles. Your payment method details, such as your bKash or Nagad mobile number, are stored only as needed to process and record your transactions. We do not share these with third-party advertising networks. Any data sharing that does occur — for example, with payment processors or fraud-detection services — is limited to what those services require to function. Your rights regarding this data, and how to exercise them, depend on your local law and the eligible region your account falls under.
Not every part of your experience on this platform falls under the same policy. Some areas involve third-party services that operate under their own data terms. Here is how we draw the line between what this policy governs and what it does not, so you know exactly where our responsibility begins and ends.
This policy covers all data we collect when you log in, verify your identity, or update your account details. Any information you submit through your account dashboard — including contact details and wallet numbers — falls within this policy's scope.
Records of deposits and withdrawals processed through bKash, Nagad, or Rocket are covered here. We retain these records for account management and dispute resolution. The payment provider's own privacy terms also apply to the transfer on their network.
Session data collected as you browse the platform — game lobbies, account pages, support routes — falls within this policy. We use it for security and platform improvement only, not for targeted advertising outside the platform.
Links or embedded tools that take you to an external service are not governed by this policy. Game studios such as PG Soft or CQ9 operate game engines independently. Their data handling, if any, is subject to their own terms, not ours.
You are not passive in how your data is handled here. Several actions are available to you directly, and we aim to make each one straightforward. If you want to see what account data we hold, the right starting point is your account settings page — your registered contact information, linked wallet numbers such as your bKash or Nagad mobile, and transaction history are all viewable there. Corrections to incorrect account details can be submitted through the account management section. If you believe something is wrong and cannot update it yourself, our support route handles that specifically. Requests to understand why a particular piece of data was collected, or to ask about how long we keep it, should be directed to our published contact channel. We respond to data queries as a distinct category — separate from general account support — so the message reaches the right team. What you can ask for, and how quickly we can respond, may vary depending on your account region and applicable local law.
Open your account settings to see the information we hold — contact details, linked wallet numbers, transaction history. If something looks wrong, note the specific field before contacting us.
Update your name, mobile number, or linked wallet information through the account management section. Some fields require identity verification before the change is applied — follow the on-screen steps shown there.
For questions about what we store, why we store it, or how long we keep it, use the published support contact and mark your message as a data enquiry. This routes it separately from standard account support.
If your data request cannot be resolved through account settings, our support team handles escalations. Describe the specific record or detail in question. Resolution timelines depend on your account region and applicable local requirements.
If you have a question about this policy, or want to act on any of the rights described above, the routes below are the ones we can respond through. We do not publish contact details we cannot actually staff — so please use only the channels listed here. What we can confirm or change may depend on your account region and local law.
The live chat widget is available directly from your account dashboard. Use it for account data questions, record queries, or to flag an inaccuracy you have found in your account details.
For written data requests — including requests to review what we hold or to correct stored information — send a message via the email address published on the Contact page of this site.
The Help section inside your account lists the self-service steps for common data actions: viewing records, updating wallet details such as bKash or Nagad numbers, and submitting a correction request.
Handling your data carefully is not optional — it is how the account relationship works. We keep data only as long as it is needed: transaction records, including bKash and Nagad deposit logs, are retained for as long as your account is active and for the period required by applicable rules after closure. Session logs are held for a shorter period, used only for security review. We do not sell your data and do not share it with advertising networks. Access to your stored data within our systems is restricted to the teams who need it to operate and support your account.
We keep account records and transaction logs for the period required by the rules that apply to your account region. When the retention period ends, records are deleted or anonymised. You can ask about the specific period that applies to your account through our support contact.
We use session cookies to keep you logged in and to detect unusual access patterns. No tracking cookies are shared with external advertising networks. You can adjust cookie acceptance in your browser settings, though some account functions require session cookies to operate.
Access to your stored data inside our systems is limited to authorised team members who support account operations. Login activity is logged so that unusual access can be detected. If you notice a session you do not recognise, report it through live chat immediately.
When this policy is updated, we publish the revised version on this page. Continuing to use the platform after a posted change means you have seen the updated terms. For significant changes, we will notify you through the contact method registered on your account.
The answers below cover the data and privacy questions that come up most often from account holders. If your question is not here, the support contact route in the section above is the right place to send it.
We collect the registration details you submit: name, mobile number, and any identity document needed to verify your account. We also record your device type, session signals, and the wallet numbers you use to deposit or withdraw via bKash, Nagad, or Rocket.
Yes. Your transaction history — including bKash and Nagad deposit references — is available inside your account dashboard. If a specific record looks incorrect, note the date and reference number, then contact us through live chat or the published email route.
We share data only where it is necessary to operate your account — for example, with payment processors handling a bKash or Nagad transfer, or with fraud-detection services. We do not sell your data or share it with external advertising networks.
Retention periods depend on your account region and the applicable rules there. Transaction records are kept for as long as your account is active and for a period after closure as required. Session logs are held for a shorter period. Ask through our support contact for the period that applies to your account.
Start in your account settings — you can update contact details and wallet numbers there directly. For corrections you cannot make yourself, or to ask about removal, send a message via the email address on our Contact page and mark it as a data request. We handle these separately from standard account queries.
Game studios supply the game content you play in the lobby. Their engines run independently and are subject to their own data terms. This policy covers the data we collect on our side — account details, session logs, and transaction records — not what a studio's game engine may process on its own.